Today, there is more pressure on Fortune 500 companies to accelerate the shift to digital than ever before. Transformation, which was once thought of in terms of months and years, is now just a matter of days and weeks. Against this backdrop, a business’ approach to experience is critical to ensuring their organizations can remain resilient and emerge on the other side of this crisis poised for growth.
In this panel, Zendesk, Zuora, and Nutanix will discuss:
-How businesses are re-evaluating customer experience in light of the pandemic
-Ways to take care of employees to ensure their needs are met
-How today’s efforts will impact tomorrow’s recovery and continuity planning